Terms of Service

These Terms and Conditions apply to all services provided by FlareNet LLC, including website design, marketing automation, SMS messaging, and AI voice and chat services delivered as part of the A2P 10DLC messaging platform. Your use of this service constitutes acceptance of these terms. By using our services or submitting payment, you agree to our no-refund policy and recurring billing terms as described below.

1. SMS Disclosure

By opting in to our SMS services, you agree to receive text messages related to notifications, marketing offers, account authentication (2FA), and other service-related communications. Message frequency may vary.

Standard message and data rates apply according to your mobile carrier's terms.

To opt out of SMS communications at any time, reply STOP to any message you receive. If you need assistance, you can text HELP for support.

For more details on how we collect and protect your data, please refer to our Privacy Policy.

2. Messaging Consent

As a user, you must explicitly consent to receive messages from FlareNet. Consent can be given through various channels including, but not limited to, our website sign-up forms, paper forms, or verbally through customer service interactions.

3. Message Types and Frequency

Messages sent by FlareNet may include alerts, reminders, promotional offers, updates, and other relevant communications. Message frequency may vary depending on your interaction with our services and your preferences.

4. Data Rates and Charges

Standard message and data rates apply to any messages you send or receive as part of our service. This could affect your bill and depends on the terms set by your mobile carrier.

5. Opt-Out Instructions

To discontinue receiving messages from FlareNet, you can reply STOP to any of our messages at any time. This will unsubscribe you from our SMS communications.

6. Message Delivery

FlareNet does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility.

7. User Obligations

When using our messaging service, you agree to abide by all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, or intended to harass or harm others.

8. Compliance with Laws

You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.

9. AI Voice Agent and AI Receptionist Services

The Inferno plan includes access to FlareNet's AI Receptionist, an artificial intelligence-powered voice and chat agent designed to answer inbound calls, respond to website chat inquiries, qualify leads, and book appointments on behalf of the client's business.

By activating the AI Receptionist, you acknowledge and agree to the following:

• Call Recording and Transcription: All calls handled by the AI Receptionist may be recorded and transcribed for quality assurance, training, and lead tracking purposes. It is the client's sole responsibility to comply with all applicable federal and state call recording consent laws, including but not limited to Connecticut's two-party consent law (Conn. Gen. Stat. Section 52-570d). FlareNet is not liable for any client failure to obtain required consent from callers.
• AI Limitations: The AI Receptionist is trained on information provided by the client including services, pricing, and service area. FlareNet does not guarantee that the AI will respond accurately to all inquiries, handle all call scenarios successfully, or be free from errors. The client accepts responsibility for reviewing AI interactions and correcting inaccuracies in training data.
• No Guarantee of Call Handling: FlareNet does not guarantee that every inbound call will be answered, that appointments will always be booked correctly, or that the AI will perform without interruption. System outages, carrier issues, and third-party platform failures may affect availability.
• Client Responsibility for Accuracy: The client is responsible for providing accurate and up-to-date information for AI training including pricing, service areas, availability, and any promotional offers. FlareNet is not liable for incorrect information communicated to callers as a result of outdated or inaccurate training data provided by the client.
• Usage-Based Costs: AI voice minutes, chat interactions, and calendar integrations may incur additional usage-based charges as outlined in Section 11 of this agreement.
• Escalation and Human Handoff: The AI Receptionist is designed to escalate urgent calls to a designated human contact. FlareNet does not guarantee that all escalation attempts will be successful and is not liable for missed escalations due to client-side configuration errors or unavailability.
• No Legal, Medical, or Emergency Advice: The AI Receptionist is not designed to provide legal, medical, financial, or emergency services guidance. If a caller appears to be in an emergency situation, the AI is programmed to direct them to call 911. FlareNet is not liable for any harm arising from a caller's reliance on AI-generated responses.

FlareNet reserves the right to update, retrain, or modify the AI Receptionist system at any time to improve performance, comply with regulations, or address safety concerns. Clients will be notified of material changes that affect their service.

10. Subscription Plans and Billing

FlareNet offers the following subscription plans:

• Blaze Plan: $297/month — includes Professional Website, Missed Call Text-Back, 5-Star Review Funnel, Marketing Campaigns, and SEO Optimization.
• Inferno Plan: $497/month — includes everything in the Blaze plan plus the AI Receptionist (24/7 AI voice agent, website chat, calendar booking, and call transcripts).

All subscriptions are available on a month-to-month basis with no long-term contracts required.

11. Advance Payment and Auto-Renewal

All subscription fees are billed in advance of the service period and are automatically renewed until canceled. Payment is collected via credit/debit card through our secure Stripe processor.

12. Usage-Based Charges (Rebillable Costs)

Clients will incur additional charges based on phone number usage, SMS/MMS messaging, voice calls, AI voice minutes, and number intelligence services. Rates include:

• Phone Numbers: Local: $1.15/month | Toll-Free: $2.15/month
• SMS (US/Canada): $0.0079/segment (inbound/outbound)
• MMS (US/Canada): $0.02 outbound | $0.01–$0.02 inbound
• Voice Calls: $0.0180/min outbound | $0.0085–$0.0220/min inbound
• AI Voice Minutes: Billed at prevailing rates based on third-party provider costs; current rates available upon request
• Number Intelligence: $0.005–$0.01 per function

Clients maintain a digital wallet balance for rebillable usage charges. When wallet funds run low, clients are automatically billed based on their selected auto-top-up preference. A detailed breakdown can be found within our documentation and this TOS.

13. No Refund Policy

All payments made to FlareNet are final and non-refundable, including subscription fees and usage charges. By signing up for our service, you acknowledge that our products are custom-built, immediately initiated, and non-reversible once delivery begins.

Promotional Exception: FlareNet's first-month free offer is a promotional trial during which no payment is collected. If a client chooses not to continue after the trial period, no charge will be made. This promotional offer is a goodwill gesture and does not constitute a performance guarantee or warranty of results. See Section 21 for full warranty disclaimer.

14. Chargebacks Are Not Permitted

You agree not to initiate a chargeback or dispute for services rendered. Doing so constitutes a violation of this agreement. We reserve the right to submit evidence of contract acceptance, platform usage, and delivery documentation in response to all disputes.

If a chargeback is filed fraudulently, FlareNet may pursue recovery for the amount owed plus any associated legal or collection fees.

15. Cancellation Terms

You may cancel your subscription at any time. Cancellation becomes effective on the next billing cycle, and no future charges will be made beyond that point. Early cancellation does not result in a refund for the unused portion of a prepaid term.

16. Delivery of Services

Services are considered rendered and fulfilled once:

• The client's website has been completed and delivered
• Platform and automation setup is finalized

Login assistance and onboarding support may be provided as a courtesy but are not a prerequisite for fulfillment. Once access credentials have been sent to the client's email on file, the service is considered fully delivered regardless of whether the client has logged in.

17. Free Trials and Promotions

From time to time, FlareNet may offer free trials or discounts. During a trial period, limited setup activities may occur for the purposes of information gathering and account preparation. Full services are only rendered once billing begins. Any discounts applied do not modify the core terms of this agreement, including the no-refund policy.

18. Payment Failures and Service Suspension

If a payment fails, FlareNet will attempt to process the payment up to 4 times over a 3-week period. If the balance remains unpaid after 3 weeks of failed attempts, your account and all platform access will be suspended until the outstanding balance is paid in full.

19. Intellectual Property and Ownership

All website designs, automation workflows, templates, AI training configurations, system configurations, and platform assets created by FlareNet remain the intellectual property of FlareNet LLC unless explicitly transferred in writing.

Upon full payment of all outstanding balances, the client receives a non-exclusive license to use the delivered website and associated content for the duration of their active subscription.

If a client cancels or is terminated, FlareNet retains the right to repurpose any template, design framework, or system architecture. Client-specific content such as logos, photos, and written copy provided by the client remains the property of the client.

Website Export on Cancellation: Upon cancellation and settlement of all outstanding balances, FlareNet will provide the client with a clean export of their website files. This export represents the client-specific content and does not include proprietary FlareNet automation systems, AI configurations, or platform integrations, which remain the property of FlareNet LLC.

FlareNet reserves the right to use completed client websites in its portfolio and marketing materials unless the client submits a written request to opt out within 30 days of project completion.

20. Limitation of Liability

To the maximum extent permitted by applicable law, FlareNet LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of revenue, loss of business, loss of leads, or loss of data, arising from your use of or inability to use our services.

FlareNet's total cumulative liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total amount paid by you to FlareNet in the 30 days preceding the claim.

21. Warranty Disclaimer

FlareNet provides its services on an 'as is' and 'as available' basis. We make no warranties, express or implied, regarding the performance of our services, including but not limited to guarantees of specific lead volume, revenue growth, search engine rankings, call answer rates, or business outcomes.

Results vary based on factors outside FlareNet's control including but not limited to market conditions, geographic location, client industry, competition, and client responsiveness. No guarantee of specific results is made or implied.

The first-month promotional offer referenced on our website is a goodwill trial and does not constitute a performance guarantee. The phrase 'if your phone doesn't ring more, you owe nothing' refers solely to the promotional trial period during which no payment is collected, and does not represent a warranty, guarantee, or promise of specific results beyond the trial period.

22. Dispute Resolution and Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms of Service, or the breach thereof, shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA), rather than in court.

The arbitration shall take place in Hartford County, Connecticut. Each party shall bear its own costs unless the arbitrator determines otherwise. Nothing in this clause prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction.

23. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law provisions. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Hartford County, Connecticut.

24. Account Termination by FlareNet

FlareNet reserves the right to suspend or terminate a client's account and access to services at any time, with or without notice, for any of the following reasons:

• Violation of these Terms of Service
• Fraudulent chargeback or payment dispute
• Abusive, harassing, or threatening behavior toward FlareNet staff
• Use of the platform for illegal or prohibited purposes
• Non-payment of outstanding balances

In the event of termination by FlareNet for cause, no refund shall be issued for any prepaid period. FlareNet shall not be liable for any damages resulting from such termination.

25. Force Majeure

FlareNet shall not be held liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from causes beyond FlareNet's reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, internet or telecommunications outages, third-party platform failures, or any other event outside FlareNet's direct control.

26. Consent and Agreement

By purchasing any services from FlareNet or checking the agreement box at checkout, you confirm that:

• You have read, understood, and agree to these Terms of Service
• You accept our No Refund policy
• You waive the right to initiate chargebacks for services rendered
• You are at least 18 years of age and legally authorized to enter into this agreement
• You acknowledge that the AI Receptionist is an automated system and not a licensed professional service provider

27. Changes to Terms and Conditions

FlareNet reserves the right to change these Terms and Conditions at any time. Changes will be communicated through our website or direct communications where feasible. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

28. Contact Information

For any queries or concerns regarding these Terms and Conditions, please contact FlareNet at:

Email: matt@flarenet.io

See also our Privacy Policy.